Electricity
.com.au

Electricity.com.au Privacy Policy

Electricity Pty Ltd (ACN 669 609 054), its subsidiaries and affiliates in Australia (collectively referred to as “Electricity.com.au”) are committed to managing your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.

Please read this privacy policy carefully. It applies to all personal information collected by us via the website located at https://electricity.com.au/ and outlines our policies for managing such personal information.

By providing personal and non-personally identifiable information to us, you consent to our collection, use and disclosure of your personal and non-personally identifiable information in accordance with this privacy policy and any other arrangements that apply between us.

In this privacy policy, “we” and “us” refers to Electricity.com.au and “you” refers to any individual about whom we collect personal information.

1. What is personal information?

The Privacy Act 1988 (Cth) defines "personal information" to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and recorded in a material form or not.

Any time we use the term “personal information” in this privacy policy, we are referring to the above definition.

If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information”.

2. What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website. Personal information which we collect and hold about you may include your:

  1. full name;
  2. mobile/landline number;
  3. email address;
  4. location information.

Non-personally identifiable information we collect and hold may include:

  1. electricity distributor details;
  2. whether your enquiry relates to residential or commercial premises;
  3. whether you own or rent the premises;
  4. the number of people in your household;
  5. tariff details;
  6. controlled load details;
  7. solar system details;
  8. solar battery details;
  9. electric vehicle details.

We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18 years of age you must not submit any personal information to us unless you have the consent of, and are being supervised by, a parent or legal guardian.

3. How do we collect your personal information?

We generally collect personal information (including non-personally identifiable information) directly from you whenever you input such information into the website or interact with us.

We may also collect your personal information (including non-personally identifiable information):

  1. over the phone, by email, over the internet or social media, or in person; and
  2. from our affiliated and related companies and third party suppliers and contractors who assist us to operate our business.

4. Why do we collect your personal information?

The purpose for which we collect and use personal information (including non-personally identifiable information) depends on the nature of your interaction with us. We may collect and use your personal information (including non-personally identifiable information) to:

  1. provide comparisons and inform you about relevant products, services and benefits;
  2. provide you with the best service experience possible on the website;
  3. work with our related entities, subsidiaries and affiliates who may contact you about energy comparisons and relevant energy saving opportunities;
  4. respond to requests for information and other general inquiries;
  5. research, develop and expand our products and services;
  6. inform you of our activities, events, products and services;
  7. verify your identity and detect fraudulent activities;
  8. respond to enquiries and complaints; and
  9. meet legal requirements that we are required to follow.

5. How do we secure your personal information?

Any personal information we hold is generally stored either in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas).

Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed).

We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

6. Who do we share your personal information with and why?

We customarily disclose personal information (including non-personally identifiable information) only to our service providers (including our related entities, subsidiaries and affiliates) who assist us in:

  1. providing comparisons and informing you about relevant products, services and benefits;
  2. operating the website (including technology and maintenance services);
  3. offering goods and/or services to you;
  4. contacting you about energy comparisons and relevant energy saving opportunities;
  5. fulfilling administrative functions associated with those products and/or services;
  6. responding to requests for information and other general inquiries;
  7. researching, developing and expanding our products and services;
  8. data processing, analysis and reporting;
  9. verifying your identity and detecting fraudulent activities;
  10. responding to enquiries and complaints;
  11. risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
  12. meeting legal requirements that we are required to follow.

We may otherwise disclose your personal information: with your consent; if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure; where required or authorised by law, which may include emergency situations and assisting law enforcement agencies; and to protect and defend our rights, services or property.

7. Do we use or disclose your personal information for direct marketing?

We may use or disclose your personal information for the purpose of informing you our related entities, subsidiaries and affiliates' goods and/or services. By using our website, you consent to the receipt of direct marketing material.

If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below. If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you.

8. Do we disclose your personal information overseas?

Your personal information may be transferred overseas or stored overseas for a variety of reasons. For instance, some of our service providers, including data storage and technology service providers, may be located or use locations outside of Australia.

While it is not possible for us to identify each and every jurisdiction to which your personal information may be sent, if your personal information is sent to a recipient in a jurisdiction with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction.

Alternatively, if your personal information is sent to a recipient in a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

9. How can you access or seek correction of your personal information?

You are entitled to access your personal information held by us on request. To request access to your personal information please contact us using the contact details set out below.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

10. What should you do if you have a complaint about the handling of your personal information?

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us.

All complaints will be considered by us and we may seek further information from you to clarify your concerns and the outcome you are seeking.

If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.

If you are not satisfied with our response to your complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

11. How changes are made to this privacy policy?

We may amend this privacy policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

12. How can you contact us?

Our contact details are as follows:

Electricity Pty Ltd (ACN 669 609 054)
Level 3/153 Walker Street, North Sydney, NSW 2060
[email protected]

These Terms of Use were last updated on 12th August 2024.